Terms and Conditions

Terms and Conditions for Lenstrack

Effective Date: 01/01/2024

Welcome to Lenstrack.com (the "Site"). These Terms and Conditions govern your use of the Site and any orders placed through it, as well as purchases made in our offline stores. By accessing or using the Site or purchasing from our stores, you agree to comply with these terms. If you do not agree, please do not use the Site or make purchases from our stores.

1. Account Registration

To make a purchase online, you may be required to create an account. You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account information and are liable for any activity conducted under your account.

2. Product Descriptions

Lenstrack strives for accuracy in product descriptions and images. However, we cannot guarantee that all product details are error-free or that colors will appear exactly as displayed on your device. If a product you receive (either online or in-store) is not as described, you may return it under our Return Policy.

3. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and are subject to change without notice.
  • We accept various payment methods for online purchases, including credit cards, debit cards, net banking, UPI, and cash on delivery (COD). A nominal charge will apply for COD orders.
  • For offline purchases, payment methods may vary by store location and may include cash, credit/debit cards, and digital wallets.

4. Shipping and Delivery (Online Purchases)

  • Shipping Options: We provide various shipping options, including standard and express delivery. Delivery times and fees may vary based on the chosen method and location.
  • Delivery Time: While we strive to meet our estimated delivery times of 5-7 working days, they may be affected by circumstances beyond our control.
  • International Shipping: Currently, we do not offer international shipping. Customs duties and taxes may apply for international purchases in the future, and customers will be responsible for these charges.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not, you can return your order within 14 days of receipt (for online purchases) or 7 days from the date of purchase (for offline purchases). Please ensure that:

  • The item is unused and in its original packaging.
  • You include the invoice and any tags attached.
  • You request the return via email at care@lenstrack.com for online purchases or directly at the store for offline purchases.

Refunds will be processed within 30 working days upon receiving the returned item (for online purchases), and exchanges are available under the same conditions.

6. User Conduct

You agree to use the Site only for lawful purposes. You must not engage in any activity that could harm the Site or interfere with its operation, including but not limited to hacking or introducing malicious software.

7. Intellectual Property

All content on Lenstrack.com, including text, graphics, logos, and images, is the property of Lenstrack and is protected by copyright laws in India. You may not reproduce or distribute any content without our prior written consent.

8. Limitation of Liability

Lenstrack is not liable for any indirect, incidental, or consequential damages arising from your use of the Site, your purchase of products, or any issues related to offline purchases. Our liability is limited to the maximum extent permitted by Indian law.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Site. Continued use of the Site or purchases from our stores constitutes acceptance of those changes.

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be resolved in the appropriate courts located in Raipur, Chhattisgarh.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at: Email: care@lenstrack.com