Return Policy
Lenstrack Return and Exchange Policy
At Lenstrack, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a flexible return and exchange policy.
1. Eligibility for Returns and Exchanges
- Eyeglasses and Sunglasses: Return or exchange within 14 days of delivery, provided the items are unused, in their original condition, and include all packaging.
- Contact Lenses: Returns are accepted within 7 days if the packaging is unopened and undamaged.
2. Return Process
- To initiate a return or exchange, contact us at care@lenstrack.com or log into your account on our website.
- Once approved, we will arrange for the product to be picked up or you may drop it at one of our stores.
3. Refund Options
- Refunds will be processed to the original payment method within 7-10 business days after the return approval.
- You can also opt for store credit for future purchases.
4. Conditions
- Items purchased on promotions (e.g., Buy One Get One) or with visible damage may not be refunded but may be eligible for exchange.
- Prescription Glasses: We'll replace defective or incorrect prescriptions.
5. Free Returns for Damaged or Incorrect Products
- If you receive a damaged or incorrect product, contact us within 48 hours for a free return.
6. Exclusions
- Customized products, including prescription lenses, are non-returnable unless defective.
- Clearance sale items are final and cannot be returned.
7. Exchange Policy
- You can exchange products for a different model, subject to price differences and eligibility under the return policy.
For any questions, reach out to care@lenstrack.com